FAQ

Yes, our website is hosted on Wix, one of the top e-commerce platforms globally. Wix ensures a secure environment by safeguarding cardholder information, maintaining a robust network security system, and employing strong access controls. They also run a vulnerability management program, regularly monitor and test the network, and adhere to a comprehensive information security policy.

In the unlikely event that an item is unavailable, we will promptly reach out to inform you and offer suitable alternatives, including the option for a full refund. Please note, we do not provide compensation or discounts in such cases.

To maintain the quality and longevity of your woolen items, we recommend hand washing them in cold water with a mild detergent. Avoid wringing or twisting the fabric, and lay it flat to dry in a shaded area. If machine washing is necessary, use a gentle cycle with cold water and a laundry bag. Avoid using bleach or harsh chemicals, and store your wool garments in a cool, dry place to prevent damage.

Woolen garments can shrink if not cared for properly. To prevent shrinkage, always follow the care instructions provided with the garment. Wool should generally be hand washed in cold water or machine washed on a gentle cycle with cold water. Avoid using hot water or high-heat drying methods, as these can cause the fibers to contract. Drying flat is also recommended to maintain the garment’s shape and size.

We accept a variety of secure payment methods to make your shopping experience convenient. You can pay using major credit and debit cards such as Visa, MasterCard, American Express, and Discover. Additionally, we support payments through PayPal and various digital wallets like Apple Pay and Google Pay. If you're making a wholesale purchase, direct bank transfers can also be arranged. Please note that all transactions are processed securely to protect your information.