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Store Policy

Customer Care

We are here to assist you with any questions or concerns you may have regarding your purchase. Our customer support team is available to help you with product information, order status, returns, and any other inquiries.

  • Contact Us: You can reach us via email at knittedgallery11@gmail.com or by phone at +91-7717691912.

  • Business Hours: We are available Monday through Friday from 9 AM to 6 PM IST. We aim to respond to all queries within 24 hours on business days.

  • Commitment: Your satisfaction is our priority. If you have any issues with our products or services, please do not hesitate to contact us, and we will do our best to resolve the matter promptly.

Privacy Policy

We value your privacy and are committed to safeguarding your personal information. Our privacy and safety policies ensure that your data is handled securely and transparently.

  1. Personal Information: We collect only the information necessary to process your orders and improve your shopping experience. This includes your name, address, email, and payment details. We do not share or sell your information to third parties.

  2. Data Security: All payment transactions are processed through secure, encrypted platforms. We take appropriate measures to protect your data from unauthorized access, disclosure, or misuse.

  3. Cookies: We use cookies to enhance your browsing experience. You can disable cookies through your browser settings if you prefer.

  4. Third-Party Services: Any third-party service providers we work with (such as shipping companies or payment gateways) are required to comply with strict privacy and safety standards.

  5. Customer Safety: We ensure all our products meet safety standards and are made from high-quality, non-toxic materials. Please follow the care instructions to maintain the integrity of your woolen garments.

Wholesale Inquires

We are happy to partner with retailers or businesses interested in carrying our woolen garments. For wholesale inquiries, please review the following information:

  1. Eligibility: We offer wholesale pricing to qualified businesses, including retail stores and online shops. Proof of business registration may be required.

  2. Minimum Order Requirements: Wholesale orders are subject to a minimum purchase amount. Please contact us for details on our current minimums.

  3. Pricing and Discounts: Wholesale pricing is available upon request. Bulk discounts may apply based on the order size.

  4. How to Apply: To inquire about wholesale opportunities, please email us at knittedgallery11@gmail.com with details about your business, including your location, type of store, and any other relevant information.

  5. Shipping and Lead Times: Wholesale orders typically ship within 15 days once payment is received. Expedited shipping may be available at an additional cost.

Payment Methods

Payment Methods

We offer a variety of secure payment options to ensure a smooth and convenient shopping experience:

  1. Credit/Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.

  2. PayPal: You can choose to pay through PayPal for a fast and secure transaction.

  3. Bank Transfers: Direct bank transfers are available for wholesale orders or large purchases. Please contact us for details on how to process a bank transfer.

  4. Digital Wallets: We support payments via digital wallets such as Apple Pay, Google Pay, and others for added convenience.

  5. Gift Cards: If you have a store-issued gift card, you can apply it during checkout. Please ensure your gift card has sufficient balance to cover the purchase.

  6. Currency: All transactions are processed in Indian Currency. If you are shopping from outside the country, your bank may apply exchange rates or fees.

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